Refund policy

 Refund Policy

 

General Terms

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Print Online shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below

Return Policy

The Print Online Returns Policy applies to all purchases made on this Website.

We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.

We recommend you immediately examine Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.

Returns

If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received and we will happily refund or replace at our sole discretion.

All claims must be accompanied with the product in its original packaging and the purchase invoice.

Refunds

Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Refunds will not be given for Delivery failures or rejections.  Once the order has been printed or dispatched from our location, our obligation has been fulfilled.

Delivery Charges

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.