Frequently Asked Questions


What time is your cut off for overnight delivery?
3.00 pm Monday - Friday, All orders received on Weekends and Public Holidays will be processed on the next working day

How much is delivery?
Overnight Delivery starts from $5.99 Nationwide
Full Delivery Rates here: https://www.printonline.co.nz/pages/shipping

Do you offer pickup?
No we don't sorry, we are a commercially run operation with no retail store

File Types & Design

What file type should I upload?

Most common file types are PDF, Microsoft Word/Publisher, Images

.doc and .docx
.pbt and .pbtx
.jpg and .jpeg

 PDF is recommended

Print Sizes
All Prints except Plan Prints are printed to "Fit" the "Page Size" selected (Not stretched, but kept in ratio)
All Plan Prints are printed to Scale

We do not offer full bleed prints (printed to the edge). All printing we offer is printed with a white border edge.

Design Notes

No trim & registration marks
Do not include trim or registration marks in your design work.

High Resolution
Save your design file in its highest resolution to avoid blurry or pixelated prints.

CMYK Colours
Use CMYK colour so your colours don't look different once printed.

Embedded Fonts
Embed your fonts so they don't change or look different once printed.

Pricing & Quality

How are your prices so cheap?
We use special techniques that help automate our business and lower the cost of our products
Will I get good print quality?
Our equipment used are the latest 2021 Production Machines.  These machines are worth hundreds of thousands of dollars and can print at a much higher quality than office and home printers.