Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Delivery
What time is your cut off for overnight delivery?
2.00 pm Monday - Friday, All orders received on Weekends and Public Holidays will be processed on the next working day.
Orders made on Friday will be delivered on the next working day
How much is delivery?
Overnight Delivery starts from $7.99 Nationwide. Full Delivery Rates here.
Do you offer pickup?
No we don't sorry, we are an online only operation with no retail store.
Shipping
What are your shipping rates?
You can find details of shipping rates here.
File Types & Design
What file type should I upload?
Most common file types are PDF, Microsoft Word/Publisher, Images
.pdf
.doc and .docx
.pbt and .pbtx
.jpg and .jpeg
.png
PDF is recommended
For Microsoft Word/Publisher Documents, it is recommended to save as PDF to avoid text/image movement due to US Letter sizing settings on Windows Operating System and Microsoft Programs.
What else do I need to know about print sizes?
A4/A5/A3 Prints, Photos, Basic Booklets, Posters:
All these print types are printed to "Fit" the "Page Size" selected (Not stretched but kept to ratio).
All these print types come with a printed with a white border edge.
No trim and registration marks. If trim or registration marks are included, these will be printed on the page.
If you want to print to the edge of the paper, please visit our Flyer or Premium Booklet section.
Business Cards, Flyers, Brochures, Premium Booklets:
All these print types will be printed to the edge of the paper and have no white border edge
The customer needs to ensure their artwork has at least 3-5mm bleed for printing to the edge
If trim or registration marks are included, these will be removed during the printing process.
Plan Prints:
All Plan Prints are printed as Actual Size to keep these scaled correctly.
Example: If you order an A1 Plan size, and sumbit an A4 size artwork, this will be scaled to fit A1 size.
What else do I need to know about designs?
No trim & registration marks: Do not include trim or registration marks in your design work. (Except for Flyers, Business Cards, Brochures Products)
High Resolution: Save your design file in its highest resolution to avoid blurry or pixelated prints.
CMYK Colours: Use CMYK colour so your colours don't look different once printed.
Embedded Fonts: Embed your fonts so they don't change or look different once printed.
Pricing & Quality
How are your prices so cheap?
We use special techniques that help automate our business and lower the cost of our products.
Will I get good print quality?
Our equipment used are the latest 2024 Production Machines. These machines are worth hundreds of thousands of dollars and can print at a much higher quality than office and home printers.
Does your pricing include or exclude GST?
All website pricing excludes GST, GST is added at checkout.
