Terms and Conditions


The following apply to these Terms and Conditions of Sale:

"You/Your" means any member of the public using this website, placing an order or transacting on this website. In the case of an individual using this website on behalf of a company the individual warrants that he/she has the necessary authority to bind the company.

"We/Us/Our" means Print Online

"Website" means https://www.printonline.co.nz


You agree to comply with all relevant laws and regulations relating to Use of this Website.

You acknowledge that tampering with this Website, conducting fraudulent, abusive, or illegal activities are prohibited.

You acknowledge that any breach of the terms and conditions may result in your account being suspended or terminated without prior notice to You.

Placing an Order

You may place an order through this Website by submitting an electronic Order form.

Any order placed by you in the manner described in this Website is an offer by you to purchase Goods for the price (including the delivery and other charges) specified at the time You place Your order.

Any contract for purchases made through this Website will be with your nominated Print Online Store. Depending on your location, You will be buying from your nearest participating store based on your postcode for ease of delivery.

You acknowledge that by placing an order on this Website, You are agreeing to pay for and accept delivery of the goods ordered.

All goods remain the property of Print Online until payment has been received in full.


We accept Visa, Master Card credit cards.

Print Online do not store credit card details or share any credit card information with third parties. All credit card information entered on our website is protected by our SSL Certificate. All credit card payments accepted through this site are processed securely by Shopify.

All payments must be made in full prior to delivery.

Goods are sold subject to availability. In the unlikely event that We are unable to supply the goods, We will inform you of this as soon as possible. You will then have the option to continue with your order for delivery at a later date or cancel Your order and receive a full refund where You have already paid for the goods.


All prices on this website are quoted in New Zealand Dollars and are excluding GST.

Price savings may vary from store to store and are indicative only. Pick up & delivery available to approved customers. Additional delivery or associated charges may apply in respect of some products and/or areas.

Prices are subject to change due to changes in the exchange rate, duty rates and other taxes, wages or supplier prices or any other factor beyond our control.

Acceptance & Rejection of Orders

After you place an order, we reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this website.

Once payment has been received we will confirm that your order has been accepted by sending an email (the order confirmation email) to you at the email address you provide in your registration form. The order confirmation email will include your name, the order number and the total price. This acceptance by Print Online of your order brings into existence a legally binding contract between Us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

We reserve the right to cancel your order if you provide incorrect personal details, Use of an unauthorised credit card, payment is not successful, there is an error in the price of the product or the product becomes unavailable.

Should advertised product not be available for any reason, Print Online stores will attempt to supply alternate product at a similar quality and price. If an alternate product is not available and payment for that product has been taken, then payment for the product will be refunded to your original payment method.

Late Payment of Invoices will result in interest and a late fee being charged.

Stock Availability

The website is updated regularly with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock, the stock availability shown on the website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at time of order. Print Online is entitled to withdraw from any contract that cannot be fulfilled due to discontinuation or lack of stock.

If a Print Online product is unavailable an alternative product of equal quality may be supplied. All products are fully guaranteed by Print Online.

Order Cancellations

If You decide you want to cancel your order you will need to contact Print Online. If the order has not yet been dispatched they will refund you the full amount to your original payment method. If your order has been printed or dispatched, we wont be able to provide a refund.

Your Account Details

When you proceed to the Checkout you will have the option of checking out as a Guest or registering as a User.

When you register as a User, you will be required to provide your contact details, email address and create a password. You are responsible for all sessions and transactions taken under these details. You should keep Your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

If you do not complete or provide sufficient details Your account may not be approved and We may refuse to supply product/s to you.

If any of your details change, such as your credit card billing address, you must inform Print Online as soon as possible. You may update Your details by signing into your account on the Print Online Website, and then update the relevant section.

If you breach any of the terms and conditions, we reserve the right to suspend or terminate Your account at any time without prior notice to you. If you are awaiting delivery of products, We reserve the right to cancel Your order.

Privacy and Security

We are committed to ensuring that your privacy is secure and protected. In order to prevent unauthorised access or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online. For more information please see our Privacy Policy.

Indemnity & Liability

By visiting this website or using Print Online you agree and acknowledge that to the full extent permitted by law that you will be solely responsible for and indemnify Print Online against any liability or responsibility arising from any and all claims, liabilities, losses, expenses, responsibilities and damages by reason of any claim, proceedings, action, liability or injury arising out or in connection with this Website.

Our total liability to you shall be limited to the price paid for the item which incurred the liability.

You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products, including any third party material made available via a third party design service which may be accessed via the Site.

Print Colour & Paper Type

Due to printer hardware changes and paper supply changes, we are unable to guarantee the same print colour and paper type on previous orders.  When hardware is upgraded or paper stock is changed, different hardware brands produce different colour tones & finishes and we are unable to match previous hardware or supplier specifications. 

Colour Matching is also not guaranteed as different colour profiles are used between different Print Companies, and not one Print Company uses the same colour profiles as the other. An example being Off Set Printing produces different Colours to Digital Printers.

GSM stands for 'grams per square metre' and refers to the weight of the paper. The heavier the paper, the higher the number of grams per square metre – and, generally, the higher the perceived quality of the stock. This is sometimes referred to as the paper's 'grammage'.

Printing Responsibility

It is the customers responsibility to ensure all artwork/designs/files are correct
Any printing that is done incorrectly due to the artwork/design/files not being correct is the customers responsibility.
We do not check your artwork/design/files as the printing process is automatic
The customer needs to make sure their artwork/design/files are correct specifications.

Corrupted/Damaged/Incorrect Formats/Password Files

You are responsible for making sure your file is print ready.  Corrupted, Damaged, Incorrect Formats and Password type files may not be included with your order as our software will not print these types of documents automatically.  A refund of the missing files will be given upon request, however a refund will not be given for misprints due to corrupted files.  We will not cover the freight cost if you wish to reprint the file.