Shipping Information

Orders made during the weekend and public holidays will be processed on the next working day.

Overnight Delivery & Rural Delivery Cut Off time is 2.00 pm Monday to Friday.

Orders made on Friday will be delivered on the next working day unless Saturday Delivery option is selected.

It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within New Zealand.

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

We pay our freight companies to deliver your packages on Overnight Delivery (excluding Rural). We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons. Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider. We will provide you with tracking details once your order has been dispatched. Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for Freight Company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Refunds will not be given for Delivery failures or rejections.  Once the order has been printed or dispatched from our location, our obligation has been fulfilled.

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Print Online shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below.

The Print Online Returns Policy applies to all purchases made on this Website.

We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.

We recommend you immediately examine Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.

If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received and we will happily refund or replace at our sole discretion.

All claims must be accompanied with the product in its original packaging and the purchase invoice.

Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

Refunds will not be given for Freight Company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Refunds will not be given for Delivery failures or rejections.  Once the order has been printed or dispatched from our location, our obligation has been fulfilled.

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.

All orders are shipped without Signature being required (ATL, Authority to leave). The signature extra service is an extra cost that we do not provide and is not provided within our shipping rates.